bu77's Privacy Policy

bu77 ("we", "us", or "the platform") is a popular online gaming and betting platform in Bangladesh. We believe that the privacy of every user's personal information is a fundamental right. This Privacy Policy ("Policy") tells you what types of information bu77 collects about you, why it is collected, how it is used, and how it is kept secure.

By creating an account on bu77 or using our services, you agree to the terms of this privacy policy. We recommend reading this policy carefully and contacting our support team with any questions.

This policy applies to bu77's website, mobile application, and all related services. Our Terms and Conditions and Responsible Gaming Policy are also supplementary documents to this policy.

bu77 may collect the following categories of information to operate its services properly and to provide you with a safe and improved experience:

1.1 Personal Identity Information

During account registration and verification (KYC), we collect the following information:

• Full name (in Bengali or English)
• Date of birth (for age verification — you must be 21 years of age or older)
• Email address
• Mobile number (linked to bKash, Nagad, Rocket, or Upay transactions)
• National ID (NID) or passport number (where applicable)
• Residential address

1.2 Financial and Transaction Information

To process deposit and withdrawal transactions, we collect:

• Mobile banking number (bKash, Nagad, Rocket, Upay)
• Transaction amount and time
• Transaction reference number
• Deposit and withdrawal history

Note — We do not store full bank card numbers or CVV codes.

1.3 Gaming Activity Information

• Betting history and gaming logs
• Bonus usage and wagering activity
• Win and loss records
• Preferred game categories

1.4 Technical Information

• IP address and device type
• Browser and operating system information
• Login time and session data
• Referrer URL and site navigation patterns

bu77 uses collected information only for legitimate and necessary purposes. We use your information for the following reasons:

2.1 Operating and Delivering Services

• Creating, managing, and verifying your account
• Processing deposit and withdrawal transactions (minimum deposit ৳100, minimum withdrawal ৳500)
• Activating bonuses and rewards
• Keeping the gaming platform running and uninterrupted

2.2 Security and Fraud Prevention

• Ensuring account security and preventing unauthorized access
• Detecting and preventing suspicious transactions
• Complying with anti-money laundering (AML) regulations
• Preventing the creation of multiple accounts

2.3 Improving Customer Service

• Enabling the support team to resolve your issues
• Ensuring accurate and timely responses in live chat support
• Sending important account-related notifications

2.4 Personalized Experience

• Recommending games based on your preferences
• Offering relevant bonuses and promotions
• Tracking VIP program progress

2.5 Legal and Regulatory Compliance

• Complying with applicable laws and regulations
• Retaining necessary records for dispute resolution
• Responding to legitimate requests from authorities

bu77 places the highest priority on protecting your information. We use industry-standard security technologies that protect your data from unauthorized access, alteration, or deletion.

3.1 Access Controls

Only authorized bu77 staff may access your personal information, and only to the extent necessary to carry out their responsibilities. All staff are bound by confidentiality agreements.

3.2 Response to Security Breaches

In the event of a data breach, we will promptly assess the damage and notify affected users in a timely manner in accordance with applicable law.

bu77 uses cookies and similar technologies to operate the website and application effectively. Cookies are small text files stored on your device that help our platform remember your preferences.

4.1 Types of Cookies We Use

• Essential Cookies: These cookies are essential for maintaining login sessions and ensuring security. Without them, the platform will not function properly.
• Functional Cookies: These store your language preferences, game settings, and other preferences to personalize your experience.
• Analytics Cookies: These cookies are used to understand which parts of the website are used most, helping to improve the service.

4.2 Managing Cookies

You can disable or delete cookies by changing your browser settings. Keep in mind — disabling essential cookies may cause some or all features of the bu77 platform to stop working properly.

bu77 never sells, rents, or shares your personal information with third parties for commercial purposes. However, information may be shared in the limited circumstances described below:

5.1 Payment Processors

Necessary information is shared with payment gateways — bKash, Nagad, Rocket, and Upay — to complete transactions. These organizations are governed by their own privacy policies.

5.2 Game Software Providers

Our platform features games from various providers including Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, NetEnt, and Microgaming. Limited technical information may be shared with these providers to ensure gaming integrity.

5.3 Legal Obligations

We may be required to disclose information in response to a court order, a legitimate request from an investigative authority, or as required by applicable law. In such cases, we provide only the minimum information necessary.

5.4 Business Transfers

If there is any change in the ownership or management of bu77, user information may be transferred as part of the business assets. In that case, the terms of this policy will continue to apply.

bu77 respects each user's data-related rights. You have the following rights:

6.1 How to Exercise Your Rights

To exercise any of the rights mentioned above, contact us via our 24/7 live chat support or by email. We will verify your request and respond within a reasonable time.

bu77 strictly prohibits all gaming and betting services for anyone under the age of 21. We use age verification methods during the registration process to enforce this age limit.

We do not knowingly collect personal information from anyone under the age of 21. If it is found that we hold such information, we will delete it immediately and close the associated account.

Read our Responsible Gaming Policy for more guidelines on gaming.

bu77 reserves the right to update this privacy policy as needed. The policy may be updated due to expansion of services, technological changes, or legal requirements.

8.1 Notification of Changes

If we make significant changes to the policy, we will notify you in the following ways:

• A notification will be sent to your registered email
• A notification will be displayed when you log in to the platform
• The "Last Updated" date at the top of this page will be changed

8.2 Your Consent

If you continue to use the bu77 platform after the updated policy is published, you will be considered to have consented to the new policy. If you do not agree to the changes, you may request to close your account.

If you have any questions, concerns, or requests regarding this privacy policy, please contact us using the following methods: